Versatile smartphone compatibility: Works with select IOS and android devices, WI-fi connectivity-2.4 GHz or 5 GHz Wi-Fi: Makes it easy to link with your home wireless network download the Ring app to view footage and receive alerts on your mobile device: You can keep an eye on your home and speak with visitors, all from a remote location record wide-angle high-definition video: Maintain a clear view of your home’s entrance for optimal security, optional cloud recording lets you view footage at a later time automatically record footage and receive alerts when motion is detected: Motion sensors let you know when someone is at your door night vision: Infrared led’s allow you to record footage, even in dim lighting, see and speak with visitors: 2-way audio with noise cancellation with crystal clear 1,080p HD video.Connects to existing doorbell wiring (wiring required), so you never have to charge a battery.
Product Features
- Works with Alexa to launch real-time video with your voice
- Lets you see, hear and speak to visitors from your phone, tablet and PC
- Sends alerts as soon as motion is detected or when visitors press the Doorbell
- Requires hardwired installation to existing doorbell wires
- Monitors your home in 1080HD video with infrared night vision
- Lets you check-in on your property at anytime with Live View on-demand video
- Includes Lifetime Theft Protection: If your Doorbell gets stolen, we’ll replace it for free
Finally, the bugs are gone mostly…(with updates) Where to start? I’m fairly tech Savvy so I’m approaching this with that mindset. I have cable internet with 30mb down and 5mb up with a Wi-Fi router 3 feet from the Ring Pro unit. Wires at the doorbell are putting out right at the low end of the recommended range of 16V using a mechanical chime. It’s been a LOOONG process of getting this Ring pro to work to the point of “OK”. The first one gave me hell trying to set it up. It made my mechanical chime go nuts. Their help desk suggested getting a digital chime which I did for $50….didn’t help. Returned the digital chime and put my mechanical back up. THEN the ring pro wouldn’t connect to my Wi-Fi. Of course, like all companies, their help desk had me go through a script or things to try (reboot router, turn off router, connect ring and turn on router, etc.) they FINALLY referred me to “2nd level tech support” on a Sunday. I had been trying to get it to work for four days and had been on with their tech support for all of them. Well, I received an email asking me to make an appointment for 2nd level support which was on a Sunday, a week after first trying to set this thing up . Well on Sunday at the appointed 11AM time, they call right on time. I explained to him ALL of the steps I had taken to try and get the Ring Pro to connect to my Wi-Fi and the other issues. He said, “You seem to know what your doing, we’ll send you another unit” (good experience with 2nd level tech). Well, five days later, I had my 2nd unit and it connected immediately. They sent a return package with a return shipping label (good customer service on this count). Once the new one was connected, the issue of the jumpy mechanical chime went away as well. I tested a few things and everything seemed go to go…..almost. The motion detection was working, the SMS alerts were working, and the SMS for an actual ring of the door bell was working. What wasn’t working was my mechanical door bell. Another call to tech support and this time I REQUESTED 2nd level support immediately which surprisingly, they agreed. The next day I received a phone call from the same 2nd level tech guy. Again, he said, I trust that you know what your doing so I’m going to send you one of our Ring chimes (another Wi-Fi gadget that plugs into a wall outlet that takes the place of your mechanical chime). Well in five days, I had it. Set up was easy and it worked well. Now I had all the functions I needed; a functioning doorbell, functioning security cam with motion detection, functioning SMS alerts, and set up on four family phones so everyone gets the alerts…I was finally after four weeks satisfied…..so I thought..”sigh”.Fast forward a week after my initial satisfaction with everything finally working. One night, all of us started receiving motion alerts every 5 to 10 minutes after nightfall. After reviewing the recordings, it became evident what was happening was the night vision was turning on an off repeatedly and the noise from the loud “Click” of them turning on was causing a motion activation with the associated SMS alert. So the first night I turned off the motion alerts so we could sleep and turned them back on during daylight hours. This went on for three days. Since I knew the problem was with the night vision/IR LED’s. I tried a work around which worked. Since the Ring is on my front porch right fairly close to my porch light, I tried turning on my porch light “tricking” the sensors into thinking it’s daylight negating the need for the IR LED’s to turn on. At first it didn’t work but my light was an old incan yellow-ish light. so I put one of my daylight 60W LED bulbs in it an bam, worked like a charm. To further this and to prevent me from having to remember to turn on the porch light every night, I went another step. I went out and bought the Phillips HUE system and one of their 60W connected LED bulbs. I put their bulb in the porch light and tested it. It worked well for this application. Finally, I downloaded the IFTTT app and created a recipe for the HUE front porch light – “IF sunset THEN turn on HUE front porch light” and of course the reverse, “IF sunrise THEN turn off HUE front porch light”. Now everything is automated and seems to be working good with no false night vision alerts. The only drawback to this idea was that the vision from the Ring Pro is limited to the area lit by the LED porch bulb which is significantly less than that of the night vision provided by the ring. Of course it also requires me to leave the front porch light on all night.Further email exchanges with the Ring 2nd level tech support guy has revealed that that the night vision switching on and off is a known issue and should be remedied with a future firmware upgrade. My other complaint is the black screen I get when I respond to a motion detection about 20% of the time. Even some motion detections that I don’t answer are nothing but 30 seconds…
As a camera only, I would give this 5+ stars, easy. I have had my Ring Doorbell Pro for just under 2 weeks. Last week we were on vacation so I figured it was the perfect time to buy and test it out within the 30 day trial period. Iâll split this review into 3 bits. First impressions, Install, and Operational Use.1) First Impressions. We have a security system installed but didnât go with their camera system because it was CCTV and I wanted something with an internet connection or way to access it from my phone. While making small talk with the security system guy, I mentioned the Ring to him. He was super excited to get out his phone and show me that he has one. He said he couldnât buy any camera with nearly that quality at that price even with his discounts. He spoke so highly of it I was sure thatâs what I wanted to get. We want to do a whole system with cameras on the back of the house, but we purchased the Ring Pro to see how we liked it before we commit to buying everything.I went with the Ring Pro over the Original Ring because I was going to be wiring it in place anyway. I also like the slender profile and the possibility to use wireless 5.0 in the future if I desire. Plus I live on a very busy road and wanted the advanced motion detection zones on the pro. Since I did my research, I was aware that the Ring Pro has a 160 degree field of view compared to the 180 degree view of the original. For this reason, I purchased fiberglass shims to angle it more towards my large 6 foot doors when I installed it.I talked with Ring customer service and asked if there was any advantage to ordering through them versus Amazon and they said there were none, so I went with Amazon for my Prime shipping and additional protections of ordering through Amazon.2) Install. I was a bit intimidated with the install as Iâve never wired anything up before and our house is new construction. But the YouTube video and pamphlets made it pretty clear to follow. They also emphasize that you can call them at any point for assistance. I had also been told by the security system guy that install was super easy and I could do it myself (heâs also the one who gave me the tip about the fiberglass shims). He also gave me an extra tidbit for those of us with stone or brick exteriors: drill into the grout lines â they drill easy; stone does not.I started with the extra power pack that gets installed inside and connected to your door chime. It was the more complex part of the installation and involved a very tall ladder but it went well. I was impressed that the ring doorbell came with everything you need to install it â including the drill bit AND a screw driver. It even has extra bits you MIGHT need (like extensions wires and extra screws). I also really appreciated how everything was in separate baggies for which part of the install you were doing and was very well labeled (extras were labeled as extras, pro kit wires in one bag, doorbell wires and screws in another). I was unable to fit the power kit inside my chime housing but it doesnât look bad attached to the wall just outside the chime housing (see picture). Itâs just a bit larger than a matchbox.Installing the actual ring was even easier. I was able to drill into grout lines between stones so I had that going for me. The hook up was super easy, two wires from the house connect to the two connectors on the Ring â doesnât even matter which is which. Nice and easy. I will have to work out something to cover the shimmed side, but Iâll work something out.Set up was easy and step-by-step. I was concerned when it was downloading the new firmware and updates and then rebooted because the light was off for (what felt like) a long time (maybe 5 minutes). But it all went flawlessly.3) Operational Use. I like being able to set up polygons for the motion detection zones. I was able to easily mark my drive way, flowerbeds and porch. Iâve never had a problem with the busy traffic from the road (something the security guy mentioned was a problem with his original Ring). There are two problems they need to work out: You will get a motion detect when the night vision clicks on in the evening and when it clicks off in the morning. Expect that.Also, this is not a miracle product. It will only work as well as your internet connection. That means a little lag if youâre on a cable connection at peak times. There are a few times Iâve had the video come up in laggy and weirdly pixilated forms that took a second to work out. Iâve also noticed our voice connection is VERY quiet. As in, the person at the door can barely hear the person on the phone, so I consider that feature a bit useless. We managed to scare our cat sitter from the other side of the country and greet my mom, but I wouldnât rely on it for communicating with people often. We managed to talk to our lawn service but we had to yell into the phone and…